Policies

PRIVACY POLICY: We value every merchant and we want your online experience to be the best. To insure integrity, YourFenceStore.com will use any customer information collected by YourFenceStore.com only for identification and contact purposes and/or for demographic information to be used by our staff. This information will be used to help YourFenceStore.com ensure that its services are best designed to meet its customers' changing needs. Regarding e-mail, YourFenceStore.com does not send unsolicited or "spam" e-mail. YourFenceStore.com uses e-mail addresses collected for a number of e-mail alerts and newsletters which are used to communicate new information, special offers and new products to our customers. All customers are given the opportunity to unsubscribe at any time. YourFenceStore.com does not sell or rent its e-mail lists. It is against YourFenceStore.com's policy to provide any customer information to any third party without the customer's prior permission.

PRICING: Please note that all prices are in U.S. currency. Shipping and handling is not included unless otherwise specified. When shipping is included in the price, there may be some circumstances for an additional freight charge. This usually arises when shipping large packages to a remote location or near the East or West coast. You will be notified before your order is processed. Please call before placing an order if you have any questions. All prices are subject to change without notice.

ORDER PROCESSING POLICY: After you submit your order, you will receive a computer-generated confirmation that your order was placed. If shipping, handling or insurance applies to your order or if sales taxes apply, we will also let you know those amounts at that time. If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock. If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks. Item(s) paid for by money order are shipped usually within  5 business days after receipt of the money order. If you are paying by credit card, your order will usually be shipped within 2-7 business days after receipt. If your order has been processed and you decide to cancel the order, there may be a $10.00 cancellation fee. Your Fence Store reserves the right to refuse and / or process an order at its sole discretion for any reason.

INSPECTION: Immediately inspect the item(s) you have received. If you are missing parts or were sent the wrong item(s), contact us no later than five (5) days after receiving the merchandise. Keep all contents and original packing material.

SHIPPING POLICY: Most products are shipped worldwide. Most items will be shipped by U.S. Mail, UPS, Common Carrier (LTL) depending on the weight. We use many different freight companies trying to save you money. We do not guarantee delivery dates under any circumstances.

Large shipments may be delivered on pallets. A forklift is generally used to offload large shipments, but the pallets can be broken open to be offloaded by hand. Most residential deliveries can be taken off the truck by hand. The drivers only responsibility is to get the order to the end of the truck. It is the receivers responsibility to remove the product. This only applies to Common Carrier deliveries, not UPS, FedEX, etc.

RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully describe our items. If you have any questions about the item(s) you are ordering, please email us before placing your order. Some products are non-returnable and some products cannot be returned if they have been opened. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within seven (7) days (by phone, fax or email) of receipt of your item(s). All returns must have a RMA number clearly marked on the outside of the package. Items returned must be in its original condition and in its original packaging container. Missing or damaged items will be deducted from your refund. Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within ten (10) days of the date from which you contact us regarding the return. Products that include shipping, the actual shipping charge will be deducted. Return orders may be subject to a 25% restocking fee.

DAMAGE & SHORTAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must call, fax or email us immediately. Keep all contents and original packing material. Do not repack and do not return the items back to us until you are notified by us. Sometimes this will void the insurance and we will not be able to give you a refund.

Any shortages or damages must be noted on the bill of lading at the time of delivery. If damage is found after the driver has left, the trucking company must be notified and a claim filed. Make all claims promptly. Most times an inspector will be sent out to see the damage or to note a shortage.  If you discover shortages or damages after the driver has left, it is your responsibility to seek reimbursement from the trucking company for any shortages or damages.  The trucking company will provide the appropriate forms for filing a claim.

REFUSED SHIPMENTS: Orders refused where a shipping expense has been incurred by us, the customer agrees to pay all freight charges incurred. Refused shipments will be subject to a 25% restocking fee.

CUSTOMIZED PRODUCTS AND SPECIAL ORDERS: Customized products and / or special orders are non returnable and can not be cancelled once the order has been placed.